Privacy Policy

Last Updated: December 2023

1. Introduction

Altitude Group (hereinafter referred to as "we", "us", or "our") is committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information Officer

As required by POPIA, we have appointed an Information Officer who is responsible for ensuring compliance with privacy laws. You may contact our Information Officer at:

  • Email: privacy@altitudegroup.co.za
  • Phone: +27 (0) 11 123 4567
  • Address: 123 Katherine Street, Sandton, 2196, South Africa

3. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our website
  • Subscribe to our newsletter
  • Request information about our services
  • Contact us directly

This information may include:

  • Name and contact details
  • Company information
  • Email address
  • Phone number
  • Communication preferences

4. How We Use Your Information

We process your personal information for the following purposes:

  • To provide and maintain our services
  • To communicate with you about our services
  • To comply with legal obligations
  • To improve our website and services
  • To send you marketing communications (with your consent)

5. Legal Basis for Processing

Under POPIA, we process your personal information based on:

  • Your consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

6. Information Sharing and Disclosure

We may share your information with:

  • Service providers who assist in our operations
  • Professional advisers and auditors
  • Regulatory authorities when required by law
  • Third parties with your explicit consent

7. Cross-Border Transfers

When we transfer personal information outside South Africa, we ensure that adequate safeguards are in place as required by POPIA, including:

  • Binding corporate rules
  • Standard contractual clauses
  • Adequacy decisions

8. Your Rights

Under POPIA, you have the right to:

  • Access your personal information
  • Correct or update your personal information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Withdraw consent for processing
  • Lodge a complaint with the Information Regulator

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

10. Retention Period

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For more information, please refer to our Cookie Policy.

12. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Information Officer using the details provided in Section 2.